FAQ

1. Do I need technical skills to set up a Bitaxe home miner?
No technical background needed. Our Bitaxe miners are designed to be plug-and-play. Just connect to Wi-Fi, power on, and follow our setup guide—we’ll get you mining in minutes.

2. Is solo mining profitable with Bitaxe?
Bitaxe is built for decentralized solo mining and education. While solo mining doesn't guarantee consistent payouts, it supports the Bitcoin network and gives you full sovereignty without relying on mining pools.

3. How long does shipping take and where do you ship to?
We ship globally. Orders typically process in 1–2 business days and arrive in:
USA & Canada: 5–8 business days
Europe: 4–7 business days
Asia / Australia: 6–10 business days
Shipping time may vary due to customs clearance or local logistics.

4. What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, Mastercard, AMEX)
PayPal
USDT (ERC20/TRC20) and Bitcoin
Shop Pay / Apple Pay (where supported)

5. What’s included in the package?
Each Bitaxe home miner comes with:
Preassembled Bitaxe unit
USB-C or Micro-USB power cable
Quick start guide
Optional accessories if selected

6. Is the miner secure and open-source?
Absolutely. Bitaxe is based on open-source firmware and hardware design. You can inspect, modify, and verify everything—no backdoors, no surprises. Your privacy and control come first.

7. Do you offer technical support or warranty?
Yes! All miners come with 1-year limited warranty and lifetime email support. We also provide detailed setup guides, firmware updates, and a Discord/Telegram community for real-time help.

8. Can I return or cancel my order?
Yes. You can cancel within 24 hours of purchase if the item hasn't shipped. For returns, we accept unused items within 14 days of delivery. Contact support for an RMA authorization.
9. How much power does it consume? Can I run it at home?
Our Bitaxe miners are ultra-efficient, drawing under 10W. You can safely run them on any household outlet—quiet, cool, and energy-light, perfect for desktop or home office use.

10. Will I be charged customs duties or VAT?
Depending on your country, import taxes or VAT may apply. These fees are the buyer’s responsibility. We do offer DDP (Delivered Duty Paid) shipping to select regions—contact us to learn more.

Still have questions?
Contact our team or Chat with us on Social Media.