환불 정책

  • Thank you for shopping at [BITSOLOPLAYER]. We value your trust and aim to deliver high-quality mining hardware. Please read our return policy carefully before making a return request.

✅ Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the following conditions:

  • Unused, unpowered, and unmodified
  • In original condition with all packaging, accessories, and manuals
  • No signs of hashing, installation, or wear
  • Must include proof of purchase (order confirmation or invoice)

❌ Items Not Eligible for Return

We do not accept returns for the following:

  • Used, powered-on, or modified mining devices
  • Open-box items or products with missing packaging
  • Customized or special-order products
  • Clearance or discounted items
  • Products damaged due to customer misuse, overclocking, improper installation, or handling
  • Return requests submitted after the 30-day window

🔄 How to Request a Return

  1. Contact us at support@[yourdomain].com with your order number and reason for return
  2. Wait for a Return Merchandise Authorization (RMA) number
  3. Repack the item securely in its original condition
  4. Ship the product to the return address provided in the RMA instructions

Note: We do not accept unauthorized returns.

💰 Refunds

  • Refunds will be issued after the returned item has been inspected and approved
  • A restocking fee of up to 15% may apply
  • Shipping fees are non-refundable
  • Refunds will be issued to your original payment method
  • Please allow 7–10 business days after approval for funds to appear

🛠 Defective or Damaged Products

If your order arrives defective or damaged:

  • Contact us within 48 hours of delivery
  • Include photos or video showing the issue
  • We’ll evaluate the claim and offer a replacement, repair, or refund

🚚 Shipping Responsibility

  • We are not responsible for delays, loss, or damage caused by third-party carriers. Please ensure all shipping details are accurate before placing your order.

🔧 Manufacturer Warranty Support

  • If your miner includes a manufacturer warranty (e.g., Bitmain, Goldshell), we can help initiate warranty service on your behalf.
  • Please note: We do not accept returns due to noise level, heat output, or power consumption — these are standard characteristics of mining devices.

📬 Need Help?

  • Our support team is available 24/7.
  • Email: sales@bitsoloplayer.io
    Response Time: Within 24 hours